Return & Exchange Policy
- ALL RETURNS MUST BE SENT BACK WITHIN 5 WORKING DAYS (MALAYSIA) / 10 WORKING DAYS (OUTSIDE MALAYSIA) OF RECEIVING YOUR PURCHASE.
- BBEE.U provides returns for all items, except Best Buy/SALE/Discounted items (eg : Mother’s day codes, Influencers codes and other special codes) / Accessories and specifically stated non-returnable items).
- Returns can only made one time per order number. Meaning that any order made with return credit cannot be returned the
consequent time - Items must be in its original condition (tag intact, unworn, unwashed and unaltered). Exchanges for articles which do not meet all mentioned conditions will be duly declined. All items are not to be soaked. If color runs due to this reason, item/s is strictly not returnable.
- All return must include the INVOICE SLIP . You may reprint it under your Account if lost.
- The Return Department will get back to you once a return item is received by us and we will email your credit voucher once the item is received. This normally takes 3-5 working days.
- All returns which do not meet the above-mentioned criterias will be strictly declined and forfeited.
- The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Please keep the tracking code with you in case we shall need them for reference.
- Any used/credited reward points/discount codes for the returned order will be voided and not refundable/re-usable. Usage of points on subsequent purchases will not be awarded for additional points.
- BBEE.U ACTIVEWEAR reserves the right to reject any request to mail these items alongside with a new order. All returns are final and further requests will be denied.
- Color of products may varies due to studio lighting used and please allow 20% of color variation in real product as compared to actual products. It may appear darker or lighter. Exchanges due to this reason will be charged a processing fee.
- There might be ±2cm differences in the measurements given due to the different stretchable quality of the material. Please do check the measurements given in our products and compare with your existing activewear for best fit. Otherwise please schedule an appointment to visit our studio in Arte Mont Kiara to gauge your best fit.
- For printed items, the prints may vary in terms of symmetry/alignment/slight color patches for each piece and return due to this reason is not considered a defect.
| Return Reasons | Reason (i) Unsatisfactory Items | Reason (ii) Defective Items |
|---|---|---|
|
Return Shipping
Costs |
Borne by Buyer |
Reimburse by BBEE.U ACTIVEWEAR in terms of
credit note |
|
Exchange Shipping
Costs |
Borne by Buyer |
Reimburse by BBEE.U ACTIVEWEAR in terms of
credit note |
|
Initial Shipping Costs
(Processing Fees*) |
Borne by Buyer |
Borne by BBEE.U ACTIVEWEAR |
|
Buyer receives |
Return Credit Note (NO CASH REFUND) = Itemprice - (minus) Initial Shipping Costs*
*store credit valids for 1 Year* |
BBEE.U ACTIVEWEAR will send a brand new exact
piece to buyer once the defective item is received. |
*A processing fee of RM5 (RM10 for sabah and sarawak), will be charged for each return item.
*Sales items may have slight defects/color discrepancies /measurements discrepancies and are strictly not returnable.
Return your items to the address below :
BBEE.U Activewear Return
MK3-25-16, Arte Mont Kiara,
Jalan Sultan Haji Ahmad Shah,
50480 Kuala Lumpur.
Contact : 0111-3388 688